Privacy Policy

1. Information for users

Who is responsible for processing your personal data?

The controller responsible for processing the personal data collected through the website www.masoller.cat is:

JARO S.L.
Tax ID: B08082968
Commercial name of this website: Mas Oller
Registered office: Masia Can Ràfols dels Caus s/n, 08793 Avinyonet del Penedès, Barcelona, Spain.
Mas Oller contact address: Mas Oller s/n, Carretera GI-652 Km. 0.230, 17123 Torrent, Girona, Spain.
Email: info@masoller.cat
Telephone: +34 972 300 001

JARO S.L. owns the wineries Mas Oller and Can Ràfols dels Caus, two separate wine projects managed by the same company. The data collected through www.masoller.cat will mainly be processed to manage the commercial, informative or contractual relationship linked to Mas Oller, without prejudice to the use of common administrative or management resources of JARO S.L.

2. Why do we process your personal data?

The personal data provided by the user may be processed, depending on the form or channel used, for the following purposes:

Contact form

To manage and respond to enquiries, requests for information, comments or any communication made by the user through the contact forms, email, telephone or other channels enabled on the website.

Legal basis: legitimate interest of the controller and/or the application of pre-contractual measures at the user’s request.

Newsletter and commercial communications

To send newsletters, updates, offers, promotions, activities, events, news and commercial communications related to the products, services, visits and experiences offered by Mas Oller.

These communications will only be sent when the user has given their consent or when there is a prior contractual relationship that allows it under the applicable regulations.

Legal basis: user consent and/or legitimate interest of the controller in the case of previous customers.

The user may unsubscribe from these communications at any time through the link included in each communication or by writing to info@masoller.cat.

User registration

To manage the user’s account, allow personalised access to the website, consult orders or bookings, store contact details and facilitate future purchases or bookings.

Legal basis: user consent and performance of the contractual or pre-contractual relationship.

Online store

To manage purchases made through www.masoller.cat, process orders, process payments, manage delivery, issue invoices, handle incidents, returns, warranties and requests related to the purchase.

Legal basis: performance of a contract, compliance with legal, tax and accounting obligations.

Bookings for visits, tastings and experiences

To manage bookings for visits, tastings, wine tourism experiences, gift vouchers or other services offered by Mas Oller, including booking confirmation, communications related to the activity, modifications, cancellations, invoicing and customer service.

Legal basis: performance of a contract or application of pre-contractual measures.

Customer service and complaints

To handle enquiries, incidents, complaints, claims, requests for information, changes, cancellations or any communication related to the products or services contracted.

Legal basis: legitimate interest of the controller, performance of a contract and compliance with legal obligations.

Statistical analysis and service improvement

To carry out statistical analysis, internal studies, activity measurement, improvement of the user experience, quality of service and website performance.

Legal basis: legitimate interest of the controller and, where applicable, user consent for the use of cookies or similar technologies.

3. How long will we keep your data?

Personal data will be kept for as long as necessary to fulfil the purpose for which it was collected and, subsequently, for the legally required periods to deal with possible legal, tax, accounting or administrative liabilities.

In general:

Data related to enquiries will be kept for the time necessary to respond to the request.
Data linked to purchases, bookings, invoicing or contracted services will be kept for the applicable legal periods.
Data used for commercial communications will be kept until the user withdraws their consent or requests to unsubscribe.
Data of registered users will be kept while the account remains active or until the user requests its deletion, unless there is a legal obligation to retain it.

When the data is no longer necessary, it will be securely deleted or anonymised.

4. Who will your data be disclosed to?

As a general rule, personal data will not be disclosed to third parties, except where legally required or when necessary for the provision of the contracted services.

Certain providers that provide services to JARO S.L. / Mas Oller may have access to personal data, such as:

Web hosting and technical maintenance services.
E-commerce or booking platforms.
Payment gateways.
Transport and logistics companies.
Email marketing or communication services.
Tax, accounting or legal advisory services.
Web analytics or measurement tools, where applicable.

These providers will act as data processors and will process the data only under the instructions of JARO S.L., with the safeguards required by current data protection regulations.

Data may also be disclosed to public administrations, courts, tribunals or other bodies where there is a legal obligation to do so.

5. International data transfers

Some technology providers used for the operation of the website, the management of bookings, payments, communications or analytics may be located outside the European Economic Area.

In such cases, JARO S.L. will endeavour to ensure that such transfers are carried out with the appropriate safeguards provided for by current regulations, such as adequacy decisions, standard contractual clauses or other legally recognised mechanisms.

6. What are your rights?

The user may exercise the following data protection rights:

Right of access to their personal data.
Right to rectify inaccurate or incomplete data.
Right to erase their data when it is no longer necessary.
Right to object to the processing of their data.
Right to request restriction of processing.
Right to data portability.
Right to withdraw consent at any time, when processing is based on such consent.

To exercise these rights, the user may send a request to:

JARO S.L. / Mas Oller
Email: info@masoller.cat
Postal address: Mas Oller s/n, Carretera GI-652 Km. 0.230, 17123 Torrent, Girona, Spain.

The request must clearly indicate the right the user wishes to exercise and allow the applicant to be properly identified.

Likewise, if the user considers that the processing of their data does not comply with current regulations, they may lodge a complaint with the Spanish Data Protection Agency: www.aepd.es.

7. Mandatory or optional nature of the information provided

The data requested in the website forms marked with an asterisk (*) or indicated as mandatory is necessary to respond to the user’s request, manage a purchase, process a booking or correctly provide the requested service.

Refusal to provide such data may prevent Mas Oller from responding to the request, managing the booking or completing the purchase.

Data not marked as mandatory will be provided voluntarily.

The user guarantees that the personal data provided is truthful, accurate and up to date, and undertakes to communicate any changes to it.

8. Data of minors

The sale of alcoholic beverages to persons under 18 years of age is prohibited.

The user declares that they are of legal age when purchasing wine or other alcoholic products through the website.

Mas Oller does not knowingly collect personal data from minors without the consent of their parents or legal guardians. If it is detected that data from a minor has been provided without the corresponding authorisation, such data will be deleted.

9. Data security

JARO S.L. applies the technical and organisational measures necessary to guarantee a level of security appropriate to the risk involved in the processing of personal data.

These measures are intended to prevent the destruction, loss, alteration, unauthorised access or improper disclosure of the personal data processed.

However, the user should be aware that no computer system or data transmission over the Internet can guarantee absolute security.

10. Changes to the privacy policy

JARO S.L. reserves the right to modify this Privacy Policy in order to adapt it to legislative changes, criteria of the supervisory authority, technical changes or modifications to the services offered through www.masoller.cat.

The current version will be the one published on the website at any given time.

11. Contact

For any matter related to this Privacy Policy or the processing of personal data, the user may contact:

JARO S.L. / Mas Oller
Email: info@masoller.cat
Postal address: Mas Oller s/n, Carretera GI-652 Km. 0.230, 17123 Torrent, Girona, Spain.